Returns & Exchanges

We always concern about the customer's satisfaction. So, we respect all our customer's hearing.
All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers.
All orders placed on our website should obey the following policies under any conditions.

RETURNS

- All Returns and Exchanges are accept within 7 days of arrival.
- All items must be Orignal Condition with the tag, unused, unopened, unwashed, unaltered, undamaged, clean and free of lint and hair and in saleable condition with a copy of the original invoice.  
- If you already opened or used item(s), return will be NOT accepted.
- Shipping fee is NOT refundable.
- Buyer pays return shipping
- A 30% Restocking Fee will be charged on all returns
- You must contact us before returning the item(s)
- Clearance items(s), Final Sale item(s), return will be NOT accepted.
- All merchandise returned without prior authorization will be refused and shipped back to the customer.
- If you refuse your package because you don't wish to keep your item(s) you will forfeit your order and will not be refunded.
- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions

EXCHANGES

- All Returns and Exchanges are accept within 7 days of arrival.
- All items must be Orignal Condition with the tag, unused, unopened, unwashed, unaltered, undamaged, clean and free of lint and hair and in saleable condition with a copy of the original invoice.  
- If you already opened or used item(s), exchange will be NOT accepted.
- Clearance items(s), Final Sale item(s), exchange will be NOT accepted.
- Buyer pays return shipping.
- You must contact us before exchanging the item(s)

CREDIT

- You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product.
- Refunds will be delayed on packages received without invoices or order numbers.
- We do not offer refunds on hosiery, bodystockings, or clearance items. (All clearance items have CLEARANCE in the title).

* Please note that there are no exchanges, no returns on hosiery items or bodystockings.

** Our Returns & Exchanges Policy may change without notice. Please check on a regular basic to keep up-to-date on any changes.
 

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